We understand things happen, so we request 48-hour notice if you need to skip, reschedule or cancel your cleaning. We reserve your appointment just for you and need time to reassign your cleaning technician to another client to ensure he/she receives the schedule they depend on. If we receive less than 48-hours’ notice or we can’t access your home (i.e. key was not left out for the cleaning technician) you will be charged a cancellation fee of $50 per technician.