FAQ

There is a low barrier of entry into the cleaning business which invites many “Independent Contractors” to set up shop and offer cheaper hourly rates. They rarely have systematic cleaning processes in place or quality control which means you have to take the time to manage their work. They generally are not bonded and insured which means you carry ALL of the risk if they were to get injured on the job, destroy any of your valuables or experience theft. Despite their claim that they are an “Independent Contractor” the IRS almost never agrees which could leave you liable to pay federal payroll taxes and provide proof that you are following applicable labor laws. What may seem like savings upon first glance could end up costing you substantially.

We service the Central, Southwest and Northwest areas of Houston to include the Heights, Oak Forest, Garden Oaks, Memorial, Spring Branch, Bellaire, West University, Medical Center, Museum District, Galleria, Downtown, Uptown, Midtown and other surrounding areas. If you do not see your service area listed call us today, we still may be able to assist you with your cleaning needs.

Yes! We are bonded and carry full general liability and worker’s compensation coverage.

Yes, we conduct a background check on each prospective employee. Your peace of mind, safety and security is our first priority and we pride ourselves on hiring quality individuals with the utmost integrity.

Our cleaning technicians operate solo and service the same clients, meaning you have less traffic in your home and a higher level of familiarity and comfort with your designated cleaning technician. For our Luxe Deep Cleaning, Move In/Move Out Cleaning, or for much larger homes, we will send two or more technicians.

For our re-curring weekly and bi-weekly customers the same cleaning technician will be assigned to your home. In the rare instance your cleaning technician is not available on the day of your scheduled cleaning another highly qualified technician will be assigned to your home.

Tips are not required but many customers do, and our technicians appreciate the gesture for a job well done. If you wish to leave a tip you can leave a cash tip in a clearly marked envelope at the time of cleaning or add a tip to your credit card on file.

Most of our customers are not home at the time of cleaning. You can provide us a code for homes with keyless entry, place your key in a discreet location, or as our most popular option we can provide you a lockbox that you would place outside your home on the day of service.

Our work is 100% satisfaction guaranteed. If we do not meet your expectations, please notify us within 24 hours of your cleaning and we will return to re-clean any areas you find unsatisfactory.

Yes, of course! In the event you have a specific product you would like us to use in your home then just let us know. We will ensure our cleaning technician is aware of your instructions.

We require a credit card on file and process payment on the day of service.

We love your animals as much as you do! They are welcome to be out in the home if they are not aggressive. We do ask that you kennel any aggressive animals for our protection.

Generally speaking, we clean Monday through Friday between 8:00 a.m. and 5:00 p.m. Our arrival window is 8:00 – 8:30 a.m. for morning appointments and 12 – 12:30 pm for afternoon appointments. If you have a special situation, please let us know and we will do our best to accommodate.

No, you can cancel services at any time.

We understand things happen, so we request 48-hour notice if you need to skip, reschedule or cancel your cleaning. We reserve your appointment just for you and need time to reassign your cleaning technician to another client to ensure he/she receives the schedule they depend on. If we receive less than 48-hours’ notice or we can’t access your home (i.e. key was not left out for the cleaning technician) you will be charged a cancellation fee of $50 per technician.